The goal of "The Innovation Conversation" is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory ... and one that Tom Furphy - a former Amazon executive, the originator of Amazon Fresh, and currently CEO and Managing Director of Consumer Equity Partners (CEP), a venture capital and venture development firm in Seattle, WA, that works with many top retailers and manufacturers - is uniquely positioned to address.
Today, Tom and KC consider the mad race by retailers and delivery companies to reduce the amount of time between order and delivery - from two days to one day to two hours to 30 minutes to 10 minutes (and what's next?) - and suggest that timing isn't everything. There are, Tom says, different kinds of customer purchase journeys, and retailers have to be prepared to innovate around all of them.
If you'd like to listen to The Innovation Conversation as an audio podcast, click below.