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In the Los Angeles Times, columnist David Lazarus has a piece in which he asks, what happened to Sears?

"I’m not talking about the 2018 bankruptcy of parent company Sears Holdings or the hundreds of subsequent store closures," he writes.  "And I’m not talking about the arrival of e-commerce and the rise of Amazon, although these obviously were body blows to many traditional retailers.

"What I’m talking about is the demise of service at a company that virtually invented the idea of customer loyalty."

You can read the piece here.