business news in context, analysis with attitude

The goal of "The Innovation Conversation" is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory ... and one that Tom Furphy - a former Amazon executive, the originator of Amazon Fresh, and currently CEO and Managing Director of Consumer Equity Partners (CEP), a venture capital and venture development firm in Seattle, WA, that works with many top retailers and manufacturers - is uniquely positioned to address.

Having survived 2020 and, in some cases, having one of the best years ever, retailers nonetheless are likely to have a make-or-break 2021.  Tom and Kevin offer an agenda for the coming year - how they should take control of the customer experience, be smarter  about they use their data, be more aggressive about they identify and cater to best customers, and be willing to continue to invest to be more competitive.  It is a year, they suggest, in which the retailers that are willing to do what is necessary will be separated by a wide chasm from those unwilling to do so.

If you're interested in listening to this Innovation Conversation, you can do so here (or can download this file):