Forbes reports that "office supply chain Staples is following the lead of retailers like Kohl’s and is planning to use its stores as drop-off locations for returns of goods sold by other online brands.
"Staples is partnering with returns and reverse logistics tech firm Optoro to allow consumers to bring returns to the more than 1,000 Staples stores in this country, and get credit for returned items through a QR code on their phones.
"Optoro and Staples plan to have the program, called Express Returns, in place in January, in time for the peak holiday returns period. Optoro also hopes to expand Express Returns to additional retail chains in the future."
- KC's View:
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I guess if you can't get people to come into the store for any other reason, you accept the notion that your best shot is to take back the stuff that people don't want.
The question is, how many of those people will stick around the buy staples (and other stuff) from Staples?
I'd bet the under.
