The goal of "The Innovation Conversation" is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory ... and one that Tom Furphy - a former Amazon executive, the originator of Amazon Fresh, and currently CEO and Managing Director of Consumer Equity Partners (CEP), a venture capital and venture development firm in Seattle, WA, that works with many top retailers and manufacturers - is uniquely positioned to address.
Tom Furphy and Kevin Coupe look at how L'Oréal has accelerated its e-commerce business in three months to what it thought it would look like in three years, and how shopping for cars has and hasn't changed because of the pandemic. In each example, they find business lessons for retailers working to navigate their businesses into a new reality.
