business news in context, analysis with attitude

This is how you do it - Kroger CEO Rodney McMullen posted a YouTube video yesterday with an update "on how we are keeping stores clean and replenished. We encourage customers to be kind, shop responsibly and only buy what they need during this difficult time, understanding we will continue to restock our shelves."

KC's View:

 I think it is reassuring when consumers see the face and hear the voice of the person in charge … it personalizes a business in a way that I think is helpful, especially in these trying times.