The Temkin Group is out with its annual Trust Ratings list, which looks at the "the level of trust that consumers have with 329 companies across 20 industries" - and not only are six of the top 20 food retailers, but the number one company on the list is H-E-B, the Texas supermarket chain.
Publix comes in at number nine ... Amazon, the Apple Store, and Hannaford are all tied for 15, and Wegmans comes in at number 20. Chick-fil-A is the highest ranked fast food chain, at number 11.
Amazon Fresh is 24th on the list, tied with Trader Joe's.
It won't come as much of a surprise to most people that 10 of the bottom 30 are cable companies that offer both TV and internet services, including Cox Communications, Comcast and, last on the list, Time Warner Cable.
Radio Shack is 311 out of 329 companies, Kmart is 302, and Sears is 273.
Publix comes in at number nine ... Amazon, the Apple Store, and Hannaford are all tied for 15, and Wegmans comes in at number 20. Chick-fil-A is the highest ranked fast food chain, at number 11.
Amazon Fresh is 24th on the list, tied with Trader Joe's.
It won't come as much of a surprise to most people that 10 of the bottom 30 are cable companies that offer both TV and internet services, including Cox Communications, Comcast and, last on the list, Time Warner Cable.
Radio Shack is 311 out of 329 companies, Kmart is 302, and Sears is 273.
- KC's View:
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In the end, trust is the most important quality that a retailer - or any consumer-facing business - can have ... and retailers that do not realize this run the risk of finding themselves in a bad place. And if you have it and lose it, trust can be extraordinarily difficult to get back.
Remember the Latin proverb that I'm find of quoting here:
Trust, like the soul, never returns once it goes.
