Starbucks is being sued for $5 million by a Chicago woman complaining that the chain is watering down its iced coffee drinks with too much ice.
The complaint says that "plaintiff alleges that…Starbucks has engaged in the practice of misrepresenting the amount of Cold Drink a customer will receive,” the lawsuit states. As a result of this practice, Starbucks’ Cold Drinks contain significantly less product than advertised, by design and corporate practice and procedure ... "Starbucks' advertising practices are clearly meant to mislead consumers when combined with the standard practice of filling a cold drink cup with far less liquid than the cup can hold. If Starbucks truly intended to provide the amount of fluid ounces in its Cold Drinks that it advertises, there would be simple ways to do so."
Starbucks tells CNN that "our customers understand and expect that ice is an essential component of any ‘iced’ beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it."
Lawyers for the plaintiff are seeking class action status for their complaint.
The complaint says that "plaintiff alleges that…Starbucks has engaged in the practice of misrepresenting the amount of Cold Drink a customer will receive,” the lawsuit states. As a result of this practice, Starbucks’ Cold Drinks contain significantly less product than advertised, by design and corporate practice and procedure ... "Starbucks' advertising practices are clearly meant to mislead consumers when combined with the standard practice of filling a cold drink cup with far less liquid than the cup can hold. If Starbucks truly intended to provide the amount of fluid ounces in its Cold Drinks that it advertises, there would be simple ways to do so."
Starbucks tells CNN that "our customers understand and expect that ice is an essential component of any ‘iced’ beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it."
Lawyers for the plaintiff are seeking class action status for their complaint.
- KC's View:
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This is just so profoundly stupid.
My daughter, who gets iced drinks at Starbucks with some frequency, has observed that sometimes there is way too much ice in the cup ... but that it certainly does not seem systemic, and that baristas will fix it on request.
Also, on the Starbucks ordering app, "light ice" is one of the options. (She always uses it, just in case.)
But a five million dollar lawsuit? Jeez.
