business news in context, analysis with attitude

Responding to my FaceTime yesterday about the exceptional CVS cashier who passed away, and how she illustrated the importance of great and engaged employees, one MNB user wrote:

You lamented that you wish you had told her when she was alive….  it is always good to compliment someone, say the good things you want to say, in the moment, face to face. I guess that is what “spiritual preachers” mean when they talk about Kindness, Caring, Mindfulness.

From another reader:

That’s why you hug your wife and kids every chance you get and tell them that you love them. You never know which time might be the last.

MNB reader Theresa Ruppert wrote:

I hope the message that people take from this is tell a person you appreciate them.  Don’t wait until it is too late.  I make it a point to tell people how much I appreciate them sooner rather than later.  Thank you for sharing her story.

From MNB reader Brian Hayes:

Loved today’s Face Time. As a store manager, I am so very grateful for the “Gails” out there. They are the ones who make the machine go! I am absolutely convinced that the relationships that develop between our associates and customers are the primary drivers of our store’s success.

I often tell the story of Lori, a cashier who works for our company. She and I hadn’t worked together at the same location for about a decade when she called me one day and inquired about transferring to my location because it was closer to her home. I didn’t hesitate to say yes because she remains one of the kindest and most caring people I’ve ever worked with. But I also knew that Lori had developed such deep and lasting relationships with her customers that they’d follow her anywhere. They literally didn’t shop the name on the building, they shopped Lori. Go ahead and re-read that last sentence because it’s so very true! To this day, I half joke with her that she single-handedly increased our store sales $5-$10K a week when she transferred.

I also had a piece yesterday about the difference between what men and women on Death Row order for their last meal. Not everybody appreciated it.

MNB reader Dan Alderete wrote:

I didn’t enjoy this article, it was something you would find on FB that I would scroll past, ignore and was very surprised to see it as an “eye opener”.  I look forward to your eye opener’s every day, today not so much. 

Just my feedback, thought you would want to know.

And from MNB reader Timothy A. Bastic:

I thought your story on Death Row inmates was in very poor taste.  It is not going to change the world or make one iota of difference what these individuals requested for their last meals…Therefore I think you need to reassess your subject matter for future reference as this particular piece was in very poor taste and judgment on your part. There are bigger fish to fry than this unfortunate piece.  God rest their souls.

Oh, well. You can't please all the people all the time.

To be honest, I figure that if I'm not flirting with bad taste at least a couple of times a week, then I'm not doing my job.

Besides, as another MNB reader wrote:

As I have said once or twice before, I’m not getting this kind of news from anywhere else. Even if I sometimes go, “Yech” when I read it.
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