FedEx, facing the erosion of at least some of its overnight document business, now is getting into the computer repair business, offering the service to a number of corporate clients.
USA Today writes that "FedEx, which reported annual revenue of $43 billion in 2011, has been fixing its own technology gear for 30 years," and now is using the same unit to offer outside repairs. The story says that the "focus initially is on capturing a chunk of business from the enterprise market. But FedEx hopes to expand to small businesses and eventually consumers, especially those who drop in daily to the 1,900 FedEx Office locations worldwide."
USA Today writes that "FedEx, which reported annual revenue of $43 billion in 2011, has been fixing its own technology gear for 30 years," and now is using the same unit to offer outside repairs. The story says that the "focus initially is on capturing a chunk of business from the enterprise market. But FedEx hopes to expand to small businesses and eventually consumers, especially those who drop in daily to the 1,900 FedEx Office locations worldwide."
- KC's View:
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Hasn't UPS been doing this for a long time? Doesn't really matter ... it just shows how businesses can and should adapt to changing circumstances.
