business news in context, analysis with attitude

Got the following email from MNB user Todd Hale regarding my story about how Tony Kornheiser - an avowed technophobe - understands how audience have changed, and why media companies (like retailers) have to adapt to those changes:

I am a big fan of Mr. Tony too and relative to your lead story, check out how U.S. teenagers use Google’s YouTube as their most important source for music – radio is number two – just above iTunes.
“According to Nielsen’s latest “Music 360” report, 48% of consumers in the U.S. still see radio as the dominant way to discover new music. For almost two-thirds of U.S. teenagers, however, Google’s YouTube is now a more important source of music than radio (54%), iTunes (53%) and CDs (50%).”

Point taken.

And on the subject of service initiatives taken by some retailers, one MNB user wrote:

I wholeheartedly agree that returning back to “service” will pay off handsomely for most retailers with the guts to build a culture that supports this initiative. The challenge for many of these retailers is that they pay lip service to the concept, but don’t fund the essential training needed to make employees successful. Myopic views of operational budgets quickly take precedence over properly educated store personnel that can better serve customers. Is ‘action’ a verb?

No. But "act" is.
KC's View: