A new research report published by Temkin Group looks at the level of trust that consumers have in 143 large U.S. companies across 12 industries ... and here are the top 10, based on a survey of 6,000 consumers:
(1) USAA (insurance)
(2) Amazon.com (retail)(3) Costco (retail)(4) Edward Jones (investment firm)(4) Hyatt (hotel chain)(4) Sam’s Club (retail)(4) TriCare (health plan)(8) Kohl’s (retail)(9) Walgreens (retail)(10) Vanguard (investments)
According to the study, “Retailers, investment firms, and hotel chains have the highest average rating, while Internet service provider and TV service providers have the lowest ... The research uses the Temkin Trust Ratings to gauge consumer feedback for airlines, banks, credit card issuers, health plans, hotels, insurance companies, insurance carriers, investment firms, Internet service providers, retailers, TV service providers, and wireless carriers.”
The research is based on a survey of 6,000 U.S. consumers, who rated their recent customer service interactions with companies across 12 industries.
(1) USAA (insurance)
(2) Amazon.com (retail)(3) Costco (retail)(4) Edward Jones (investment firm)(4) Hyatt (hotel chain)(4) Sam’s Club (retail)(4) TriCare (health plan)(8) Kohl’s (retail)(9) Walgreens (retail)(10) Vanguard (investments)
According to the study, “Retailers, investment firms, and hotel chains have the highest average rating, while Internet service provider and TV service providers have the lowest ... The research uses the Temkin Trust Ratings to gauge consumer feedback for airlines, banks, credit card issuers, health plans, hotels, insurance companies, insurance carriers, investment firms, Internet service providers, retailers, TV service providers, and wireless carriers.”
The research is based on a survey of 6,000 U.S. consumers, who rated their recent customer service interactions with companies across 12 industries.
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