It is worth noting that the Irish press has been reporting on the fact that Superquinn - the iconic Dublin-based supermarket chain founded by Feargal Quinn - has just marked 50 years of doing business.
From his first store, Quinn turned the chain into a paradigm of customer service, and even wrote a great book about it: “Crowning The Customer,” which remains available and worth reading.
Quinn sold the company to Select Retail Holding Ltd. several years ago, but remains a retailing legend - he hosts an Irish television show called “Retail Therapy,” in which he helps troubled retailers develop and execute winning strategies. And, he is a highly respected member of the Irish Senate.
And so, Happy Birthday, Superquinn!
From his first store, Quinn turned the chain into a paradigm of customer service, and even wrote a great book about it: “Crowning The Customer,” which remains available and worth reading.
Quinn sold the company to Select Retail Holding Ltd. several years ago, but remains a retailing legend - he hosts an Irish television show called “Retail Therapy,” in which he helps troubled retailers develop and execute winning strategies. And, he is a highly respected member of the Irish Senate.
And so, Happy Birthday, Superquinn!
- KC's View:
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Feargal Quinn is also, if you’ll permit me a personal comment, one of the nicest, most charming people I have ever met in my life - whether you are with him for a moment’s chat or a dinner-long conversation, it ends up one of the best times you’ve ever had. (And to be even more personal, he is responsible for me meeting two of my favorite friends, Anne & Fiach O’Broin, who are simply two of the best people on earth.)
Superquinn has its work cut out for it, as it fights for air in a cutthroat Irish economy against increasingly tough competition. I suspect the next 10 years could be as tough as the last 50 combined. But whatever happens to the company, and whoever owns it in the long run, Feargal Quinn has created a legacy that I suspect will outlast even the name over the door.
