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• Laura Wade-Gery, who runs Tesco’s online business, told a session at the annual National Retail Federation conference in New York yesterday that the company has seen extraordinary success in this side of its business because it picks product from stores instead of a central warehouse, which allows it to maximize existing assets. In addition, she said, staff is trained to have a customer-centric attitude, asking themselves, “would I buy it” before making a fresh food selection for a customer.
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