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Marketing Daily reports that the Customer Respect Group, which evaluates the online consumer shopping experience, says that brick-and-mortar stores are “winning more and more respect” from shoppers, dominating its list of the top 25 online retailers.

The reason: These retailers are spending more time and money developing online options, such as pop-up windows, click-to-call features, and store pick up. In addition, the retailers are getting better at reassuring customers that their privacy will be protected, which seems to be having a real impact on consumer attitudes.

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