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• The Wall Street Journal reports this morning that Wal-Mart is “rolling out a new store-staffing program to shorten checkout lines which already has proven effective in pilot tests.” Wait times reportedly have been reduced by an average of eight percent in stores where the staffing program has been tested.

Customers may like it, shareholders may like it, but some employees are less than thrilled. As the Journal writes, “Store employees this year have bristled at some changes under the program, which have resulted in some full-time employees being switched to part-time status, and some workers being forced to take shifts at odd and irregular hours.”
KC's View:
The bottom line is that customers have to be the top priority for any retailer, and shortening check out lines is a major way to improve the shopping experience.