Texas-based HE Butt Grocery Co. plans to increase its store-based customer service staff by about 300 people, while eliminating about 100 administrative positions mostly at headquarters, according to a report in the San Antonio Express-News.
The company says that the moves are being made as part of an annual budget review, not in response to any single issue or event.
The company says that the moves are being made as part of an annual budget review, not in response to any single issue or event.
- KC's View:
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As always, we refer to our friend Glen Terbeek on this subject, who says that one of food retailing’s biggest mistakes is to spend countless dollars and hours hiring CEOs while spending very little to hire most store personnel. Since customers have very little idea who the CEO is, this simply doesn’t make sense, he says – and we agree.
This is a matter of HEB having its priorities straight. Being HEB, that’s hardly a surprise.
