UK retailer Marks & Spencer reportedly is considering changing its longtime return policy, possibly imposing time limits and conditions for returns made by consumers.
At present, Marks & Spencer customers can make returns anytime they want, with no time limits. However, reports are that the company’s new CEO, Stuart Rose, is reviewing every area of the business, and the return policy is included in the list.
At present, Marks & Spencer customers can make returns anytime they want, with no time limits. However, reports are that the company’s new CEO, Stuart Rose, is reviewing every area of the business, and the return policy is included in the list.
- KC's View:
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Review away. If Marks & Spencer changes such a culturally central part of its history and philosophy, it’ll give customers just one more reason to go elsewhere.
On the other hand, maybe it doesn’t matter. After all, the customers all seem to be going elsewhere anyway…
