- In a new survey of e-commerce sites conducted by California-based market research firm Vividence Corp., a Corp., Amazon.com was ranked first in terms of overall customer satisfaction, followed by Barnes & Noble, Circuit City, eBay, and Lands’ End.
Wal-Mart ranked 14th in the overall customer experience, though it came in second behind Amazon in the specific area of “purchase process.”
Eddie Bauer was ranked first in product research, L.L. Bean Inc. was first in organization and navigation, and Nordstrom was first in the customer support category.
- Wal-Mart’s Asda Group continues to expand its Internet shopping initiative in the UK, adding 21 new stores to the program which allows it to provide online shopping services to about 40 percent of the UK.